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Communications and Liaison Home
Welcome to the Communications and Liaison wiki, created to support staff in IT/combined services in Higher Education.
We'd like you to be involved and share your experiences of liaison. Anyone can browse these pages, but if you'd like to contribute and edit pages, please join us.
If you're not sure how to get started, have a look at this simple getting started guide.
If you or others within your institution need to improve your liaison or communication with researchers, then this event should be of interest to you. The event is being run in collaboration with JISC, who hope to commission a study of the various models in use across HE for engagement with researchers. The presentations and workshop discussions would therefore feed into that study and inform future developments in this area.
The guide is available as a PDF and the individual case studies are also available from the Innovation and Communication wiki
We'd like you to be involved and share your experiences of liaison. Anyone can browse these pages, but if you'd like to contribute and edit pages, please join us.
If you're not sure how to get started, have a look at this simple getting started guide.
Read the Communications group blog
Liaison
Liaising with researchers (20th Jan 2010)
Many institutions are already developing, or are looking to develop, a liaison or relationship management strategy to improve the links between central information services and the departments and divisions of the wider institution.If you or others within your institution need to improve your liaison or communication with researchers, then this event should be of interest to you. The event is being run in collaboration with JISC, who hope to commission a study of the various models in use across HE for engagement with researchers. The presentations and workshop discussions would therefore feed into that study and inform future developments in this area.
Customer Liaison - a standard framework for HE?
22nd April 2009, LSECommunications
Innovation and Communication Best Practice guide
This new Guide has been created to provide examples of good communications practice in action. Although some communications good practice guidelines are already available, this Guide is the first to focus specifically on real examples of communication between IT/combined services and their users. It looks at how a number of institutions tackled specific communication needs. Each case study describes the communication issue, the methods they used to address it, how this improved communication and any problems they encountered. The case studies cover a range of communication methods and channels from traditional reports, newsletters and emails to blogs, Facebook and other community-based tools.The guide is available as a PDF and the individual case studies are also available from the Innovation and Communication wiki
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Sue_Cunningham |
Latest page update: made by Sue_Cunningham
, Feb 2 2010, 1:08 PM EST
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About This Update
Edited by Sue_Cunningham
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